Privacy Policy

Last updated: December 18, 2025

2. What Data We Collect

We may collect the following categories of data:

Identification and contact data

first and last name (if you provide them)
email
phone number (if you provide it)
country/city (if required for service or billing)

Account data

login/account access data for your account/platform (if applicable)
access status, subscription status, activation history

Payment and transaction data

fact of payment, amount, currency, date, payment status
technical identifiers of transactions and subscription
Important: we do not store full bank card details. Payments are processed by payment providers (for example, Stripe).

Technical and usage data

IP address (may be processed in truncated or full form depending on the tools)
browser type, language, OS, device type
pages you visit, approximate on-site events (clicks, transitions, time on page)

Communication data

correspondence with us (email, support forms, messengers, if you contacted us yourself)
support requests, applications, refund requests

3. How We Obtain Data

We obtain data:

from you: when you fill out a form, make a purchase, register, contact support;
automatically: through cookies and similar technologies while using the website;
from payment providers: payment status and service details of transactions/subscriptions.

4. Why We Process Data

We process personal data for the following purposes:

providing access to the purchased product and/or subscription;
processing payments, issuing receipts/invoices, accounting;
managing subscriptions, including trial access and subsequent charges (if the customer has not canceled the subscription);
customer support, responding to requests, resolving technical issues;
ensuring security, preventing fraud and abuse;
analytics and improvement of the website/service;
marketing communications only where consent or another legal basis exists (where applicable).

5. Legal Bases for Processing (General Data Protection Regulation for the EU and applicable rules for Ukraine)

We use the following legal bases:
Performance of a contract: to provide the product/subscription, process payment, maintain access.
Legal obligations: accounting, taxes, financial reporting, compliance with legal requirements.
Legitimate interest: security, fraud prevention, service improvement, basic analytics (subject to a balance of interests and users’ rights).
Consent: marketing communications where law requires consent, as well as cookies that are not necessary.

6. With Whom We May Share Data

We do not sell your personal data.
We may transfer data only to the extent necessary to the following categories of recipients:
payment providers (for example, Stripe) for payment and subscription processing;
email services and CRM systems (mailing platforms such as GetResponse or similar) for sending emails and service messages;
analytics tools (for example, Google Analytics 4 or similar) for statistics and website improvement;
hosting and technical infrastructure providers (servers, CDN, attack protection, backups);
learning/access delivery platform (if applicable) to provide access to content;
support services (ticket/chat tools, if applicable);
government authorities and legal advisors: only when required by law or to protect our rights in a dispute.

7. International Data Transfers

We may transfer data outside Ukraine or the EU, in particular when we use international providers (payments, analytics, hosting).
In such cases, we apply appropriate safeguards provided for by law, including standard contractual clauses (SCCs) and other lawful transfer mechanisms, if available for the specific provider.

8. How Long We Retain Data (Retention)

We retain data no longer than necessary for the processing purposes and in accordance with legal requirements. Approximately:
accounting and payment data: up to 7 years (for accounting and legal requirements);
account and access data: while the account is active, and after closure usually up to 24 months (for support and dispute resolution);
support requests: usually up to 24 months;
marketing consents and unsubscribe logs: until you opt out, plus a reasonable period to record compliance (usually up to 3 years);
technical security logs: usually up to 12 months.

9. How We Protect Data

We implement technical and organizational security measures, including:
access control and restriction of rights;
encryption in transit (HTTPS) where applicable;
backups and monitoring;
data minimization and access on a need-to-know basis.

10. Cookies and Similar Technologies

We use cookies and similar technologies for:
proper operation of the website (necessary cookies);
analytics and improvement (analytics cookies);
marketing and retargeting (marketing cookies), if applicable.
Where required by law, we request your consent for non-necessary cookies via a banner or a cookie management tool. You can also change cookie settings in your browser, but this may affect website functionality.

11. Your Rights

If you are located in Ukraine or in the EU, you have rights to access, rectification, erasure, restriction of processing, objection, and data portability (where applicable), as well as the right to withdraw consent.
To exercise your rights, email us at info@neuromarketingai.site
. We may request proof of identity. We usually respond within 30 days.
Complaints to regulators
For the EU: you have the right to lodge a complaint with your local data protection authority in the country of residence/work.
For Ukraine: you may contact the Ukrainian Parliament Commissioner for Human Rights.

12. Marketing Communications and Unsubscribe

You may unsubscribe from marketing emails at any time via the Unsubscribe link in the email or by writing to info@neuromarketingai.site
.
Service emails (receipts, access details, important subscription-related messages) may be sent regardless of marketing subscription status, as they are required for service delivery.

13. Children

Our products and services are not intended for children. We do not knowingly collect children’s data without the consent of parents or legal representatives.

14. Changes to This Policy

We may update this Policy from time to time. The new version is published on this page with an updated date.

15. Contacts

If you have any questions regarding this Policy or data processing, contact us:
Email: info@neuromarketingai.site

Company: AICOMPANY LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom